There are none. Sweden is part of the EU single market, so a shipment from our German logistics network moves like a domestic delivery: no carnet, no customs clearance, no import duty. The terminal travels in a padded flight case by freight forwarder, usually by road through Denmark and across the Öresund Bridge, or by ferry from the German Baltic coast to Trelleborg. Both routes are governed by sailing and traffic schedules, so we plan the pick-up with a buffer rather than at the last possible hour. For Stockholmsmässan, Svenska Mässan and Kistamässan we register the delivery in the venue slot system before departure, because goods access at all three sites is timed. Recommended lead time is three to four weeks, covering branding, the Swedish opt-in wording and the CRM connection.

Yes. The visitor flow runs in Swedish, in English or as a bilingual setup where the visitor chooses on the first screen. That covers the touchscreen texts, the consent wording, the confirmation screen, the print layout and the automated email, with å, ä and ö rendering correctly in every output. At international congresses in Stockholm and Gothenburg the bilingual version is the usual choice, because a single-language screen costs you contacts from visitors who do not read Swedish. The consent text is written in Swedish so visitors understand exactly what they agree to, and we adapt the wording to your legal team before the system ships. Because the interface runs on software we develop ourselves, a language change is configuration work rather than development. A second language costs nothing extra and can be adjusted mid-event.

No. The system arrives pre-configured and boots into kiosk mode with your campaign already loaded: branding, AI modules, data form and CRM target. Your stand team unpacks the flight case, positions the terminal and connects it to a 230 V socket. Setup takes under 15 minutes and requires no IT knowledge. During the event we support you by phone and through cloud access, and changes can be pushed to a running terminal without anyone flying to Stockholm. If you prefer an on-site build, a technician service is bookable as an option and quoted with the project. It is worth considering for large build-ups at Älvsjö or Svenska Mässan, where delivery windows, lifts and stand access are coordinated to the hour.

You receive concrete figures and documents rather than a statement of intent. The terminal is a rental unit that returns to our fleet, so one system serves many events instead of standing idle in a storage room. Transport runs in a reusable flight case, not in single-use packaging. If you choose the digital-only mode, no printer and no paper or ribbon consumables travel with the system, and visitors receive their image by QR code or email. For the supplier check we provide the CE and ISO 9001 documentation, the data processing agreement under Article 28 GDPR and the data-flow description in one package. If your tender asks for a specific form or checklist, send it over with the enquiry and we complete it with the quote.

Consent is collected on the touchscreen with each purpose in its own checkbox: contact details, image rights and marketing consent stay separate and nothing is pre-ticked. You define which fields are captured and how long records are kept, and deletion runs automatically at the end of the retention period. Every lead carries a cryptographically secured consent timestamp, which is the documentation IMY, the Swedish supervisory authority, expects to see. The platform is EU-AI-Act-ready and passes CISO reviews at large corporates, which matters when you exhibit for a bank, an insurer or a public-sector client. On request we supply the data processing agreement under Article 28 GDPR and technical documentation of the data flows. An edge/offline mode is bookable as an option for particularly sensitive deployments.

One package covers hardware, transport, software and the documentation your procurement team needs: flight-case delivery, the complete platform, the AI modules agreed for the campaign, cloud CMS access, the branding configuration and remote support during the event. Certificates, the data processing agreement and the data-flow description are attached to the quote rather than sent after the supplier check has already stalled. GDPR forms, the lead export and the CRM connection to Salesforce, HubSpot or Marketo are standard. Quoted separately by effort: a bespoke AI scenario, physical wrapping of the housing, high-volume print consumables and an on-site technician. AI modules are credit-based and booked modularly together with us, so the cost follows the volume the event actually produces. Every position is itemised, which usually makes the internal approval faster.

It depends on how often you exhibit. For one fair in Stockholm or a single activation, renting is the cleaner route: no capital tied up, no storage, no maintenance, and the system returns to our fleet afterwards. From roughly four to five events a year, buying starts to pay off against repeated rentals. The purchase list is Compact from €4,990, Pro V1 from €6,990 and Mirror Pro from €9,990, all excl. VAT. A purchase includes the UpReach software ecosystem for twelve months, after which it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is the third option when predictable monthly costs fit the budget better than a single invoice. Many teams rent once, measure the pipeline value and decide afterwards.