By freight forwarder from our German logistics network, in a secure flight case, to the French address you name — office, warehouse or venue. France is part of the EU single market, so the shipment moves like a domestic one: no carnet, no customs clearance, no import duty. Paris is roughly ten hours by road from Berlin; Strasbourg, Lyon and Lille are closer. Lead time is confirmed on request, and three to four weeks is a comfortable window, because we configure your corporate identity, opt-in wording and CRM connection before the system ships. If the first delivery goes straight to a fair at Porte de Versailles or Paris Nord Villepinte, tell us early: both sites restrict delivery windows during build-up, and we book the slot with your stand builder. Everything the system needs on site is a 230 V socket.

From roughly four to six event days a year. A project rental for a French fair is never only the daily rate: transport to the venue, the branding setup and the AI configuration are quoted again for every booking, so one multi-day appearance often lands in the four-figure range net. Set that against EUR 4,990 net for a Compact or EUR 6,990 net for a Pro V1 and the crossover point sits inside the first year for most teams with a regular calendar. Agencies get there faster because they re-bill the system to their own clients at a day rate. Two costs belong in the calculation on the ownership side: storage and transport between your events, and the software annual contract after the first twelve months. AI modules are credit-based in both models, so they do not shift the comparison.

Yes. Leasing is the third route alongside purchase and rental, and it suits teams that want the system permanently available without a single capital outlay. The terminal is configured, delivered and used exactly as a purchased one; only the financing differs, with a fixed monthly rate over an agreed term. Lease instalments are usually treated as operating expenses rather than an asset purchase, which changes how the cost appears in your budget — your tax adviser confirms the treatment for your entity and your accounting standard. We quote leasing per project, because the rate depends on hardware class, term and the AI configuration you book. The software rules are identical to a purchase: the UpReach software ecosystem is included for twelve months and continues on an annual contract afterwards, while AI modules stay credit-based and modular.

The software continues on an annual contract, which we offer directly. Those first twelve months are included with every purchase and cover the full UpReach software ecosystem: the capture engine on the terminal, the cloud CMS, the white-label frontends, the consent and lead-gating layer, the CRM connection and the fleet dashboard. After that the annual contract keeps all of it running, including over-the-air updates, so your system stays current instead of freezing at its delivery state. The conditions are stated in your quote before you buy, not afterwards. AI modules are a separate matter and always have been: face swap, AI background removal, 2D-to-3D depth and GlamBot are credit-based and booked modularly, so you pay for the volume your events actually generate rather than a flat rate you may not use.

Yes, both. The full flow is configured in the language you choose — French, English or a bilingual setup where the visitor picks at the start. That covers the touchscreen interface, the consent wording, the confirmation screen and the automated email your visitor receives. For international fairs in Paris and Cannes the bilingual variant is the usual choice, because forcing one language on a mixed audience costs you contacts. White-labelling goes further than a logo: the sender address, the print layout, the microsite and the housing wrap can carry your agency brand or your client's brand, with no UpReach mark anywhere. Because the interface runs on our own software rather than a licensed template, language and legal wording are configuration work, not development. You can push changes to a terminal you own while an event is running.

What about warranty, service and spare parts?

As the owner you are the data controller, and the system is built so you can act like one. Consent is collected on the touchscreen with separate, unticked checkboxes for contact details, image rights and marketing use, so there is no bundling breach under the French implementation of the GDPR. You configure which fields are captured and how long they are retained; every record carries a cryptographically secured consent timestamp, which is what a CNIL enquiry or an internal audit asks for. Where UpReach processes data on your behalf, we provide a data processing agreement under Article 28 and technical documentation of the data flows. The AI image processing runs GDPR-compliantly and the platform is EU-AI-Act-ready. For particularly sensitive deployments an edge/offline mode is bookable as an option.