For a company with a valid Polish VAT number, the intra-EU reverse charge normally applies. We issue the invoice net, without German VAT, and you settle Polish VAT in your own return. We verify the NIP in the VIES system before invoicing, so please have it ready when you request the quote. Without a valid registration we must charge German VAT, which you would then have to reclaim through the refund procedure. That is slower and blocks cash you would rather spend on the season. All prices we publish are net and excl. VAT, which is standard in B2B. This describes the usual process rather than tax advice, so your accountant should confirm the treatment for your company. If you choose leasing, the invoicing works differently, and we set out those terms in the quote.

Yes, and that is where ownership pays back fastest. Every unit you buy is registered in the same cloud account, so campaigns, screens, consent texts and email templates are pushed centrally instead of being configured on each machine. During a week with parallel dates in Warsaw, Poznan and Wroclaw, one push updates all three, and the leads arrive in a single export with a location tag for reporting. Remote diagnostics show device status, printer state and connectivity, so you know which unit needs attention before the stand team calls. Each unit can still run a different client profile at the same time, which matters for agencies with overlapping projects. Adding a fourth unit later changes nothing in the setup: it joins the same account and inherits the profiles you already built.

Included is the hardware as your property, the base branding configuration, the consent form, the CRM connection and the UpReach software ecosystem for twelve months. That covers the capture engine, the cloud CMS, the white-label front ends, lead gating, fleet management and analytics. After twelve months the software continues on an annual contract, with the conditions stated in your quote. AI modules are always separate. Face swap, AI background removal, 2D-to-3D depth and GlamBot slow motion run on credits and are booked modularly, so a quiet summer costs nothing in AI usage. Print media and other consumables are ordered as needed. A physical wrap in a new client design and bespoke AI scenarios are quoted by effort. Spare parts and service remain available for the service life of the system.

Yes. Leasing is the third model and is common among Polish agencies that would rather not tie up cash before the autumn season. You pay a fixed monthly instalment instead of a capital sum, and the instalment is usually treated as a deductible operating expense rather than a balance-sheet asset. That keeps the cost in the same period as the revenue the system generates. Technically nothing changes: same hardware specification, same branding configuration, same software terms. AI modules remain credit-based and modular in leasing as well. We prepare the leasing option next to the purchase price in the same quote, so you can compare both against your expected event volume. Because tax treatment depends on the contract type and your situation, your accountant should confirm the details before you sign.

Poland is part of the EU single market, so there is no customs clearance, no carnet and no import duty. The system travels in a secure flight case by road freight from our German logistics network. Poznan is a few hours from the border, Warsaw is comfortably reachable within a day, and Krakow, Wroclaw and Gdansk are served by the same route network. Lead time on request; three to four weeks is a comfortable window because it covers the branding build, the Polish consent wording and the CRM setup before shipping. On site you need a 230 V socket and a few square metres of floor. Poland uses the same voltage and plug standard as Germany, so no adapters or electrical work are required at the venue.

Does the software run in Polish, and can we change client branding ourselves?

The hardware stays yours, and the software continues on an annual contract after the first twelve months. That contract covers the cloud platform, the front ends and the updates pushed to your fleet. Wear parts are the ones that matter in daily fleet use: printers, ring lights, touch panels and cabling. We hold them for the service life of the system line, because we specified that line ourselves rather than reselling a model that disappears from a catalogue. Remote diagnostics solve most software and configuration issues without a site visit. For hardware faults we arrange freight collection or a technician, depending on the problem and the deadline. Warranty terms are set out in your quote. AI credits are only consumed when a module actually runs, so an idle month generates no usage cost.