We do, and in London customs is the smaller half of the job. Since Brexit the UK is a third country, so our forwarder prepares an ATA Carnet: the terminal enters as temporary admission, which avoids import duty and import VAT because it returns to the EU after your event. You need no EORI number of your own, since the equipment stays our property throughout. The harder half is the last mile. ExCeL operates a timed vehicle booking system at the Royal Docks gates, Olympia has narrow kerbside windows, and central venues sit inside the Congestion Charge zone and ULEZ. We book the slot and price the charges into the quote before dispatch. Road through the Channel Tunnel is the standard route; air freight covers short-notice dates. Recommended lead time is three to four weeks for the carnet, your branding and the CRM connection.

Yes. The systems run on 230 V and ship with BS 1363 type G leads, so nothing needs an adapter on stand. London organisers usually ask for electrical safety documentation before you switch on: we supply current PAT test records for the equipment and the technical data your stand contractor needs for the power order. ExCeL and Olympia also expect a risk assessment and method statement, and we provide the equipment section so your health and safety lead can sign it off. Power demand is modest — one 13 A socket runs a terminal including the printer. Floor space is the more expensive constraint in London, and a terminal needs only a couple of square metres. If your venue has unusual access, lift dimensions or floor-loading limits, as several converted Docklands and City sites do, we clarify them with the organiser before dispatch.

No. Setup takes under 15 minutes and needs no IT knowledge, so your stand crew or agency staff can do it themselves. The flight case arrives pre-configured: unpack, position, plug in. The kiosk software starts on its own with the campaign already loaded, including branding, AI modules and the data form. Nothing is installed at the venue and nobody has to open a settings menu. While the event runs we support you by phone and through cloud access, and changes to a running terminal are pushed remotely — so no one drives into central London mid-show to swap a frame template. An on-site technician is bookable if you want one. That option earns its cost on large ExCeL builds, where access passes, contractor rules and overnight build slots make the logistics heavier than at a City client evening.

Separately, purpose by purpose. Contact details, image rights and marketing consent are three individual checkboxes on the touchscreen, none of them pre-ticked, which is what UK GDPR and the Data Protection Act 2018 expect instead of one bundled tick. London raises the bar more than most cities: a large share of the B2B calendar sits in banking, insurance, legal and professional services, where a compliance team reviews the wording before the event and the retention period after it. You set the fields, the retention window and the legal text, and we configure all of it before dispatch. Every record carries a cryptographically secured consent timestamp for an ICO enquiry. UK to EU transfers run under the adequacy decision, so an EU-hosted CRM is not a special case. A data processing agreement and data-flow documentation come on request, and an edge/offline mode is bookable for sensitive deployments.

All of them — the logistics run to any London address. The sites we handle most often are ExCeL London in the Royal Docks, Olympia in West Kensington and the Business Design Centre in Islington, which together cover most of the city's exhibition calendar. For corporate formats we deliver to the QEII Centre in Westminster, Tobacco Dock in Wapping and Old Billingsgate on the river, plus offices and client suites in the City and Canary Wharf. For any venue, we check delivery access, lift sizes, power provision and the build-up window with the organiser in advance, so nothing is discovered on the morning of the event. The site requirement is the same everywhere: a 13 A socket and a couple of square metres of floor.

Hardware in flight-case transport, UK customs handling, the software platform, the AI modules agreed for your campaign, cloud CMS access, the base branding configuration and remote support while the event runs. The branding work happens remotely before dispatch, and that is the point: nobody is colour-matching screens on a London stand at seven in the morning. GDPR forms, the lead export and the CRM connection to Salesforce, HubSpot or Marketo are included. Two things are quoted separately by effort — a bespoke AI scenario, meaning a new image world built for your industry, and physical wrapping of the housing in your design. AI modules are credit-based and booked modularly with us, so a one-evening client event in the City consumes a fraction of the credits a three-day run at ExCeL does.

Count your dates first. One or two London events a year favour hire: no capital line, no storage in a city where warehouse space is expensive, no maintenance, and the carnet comes with the booking. From roughly four to five events a year the arithmetic turns toward purchase — Compact from €4,990 net, Pro V1 from €6,990 net, Mirror Pro from €9,990 net, all excl. VAT. Ownership also removes the carnet from every date, because a system kept in the UK is imported once. Purchase includes the UpReach software platform for twelve months, then an annual contract; AI modules stay credit-based and modular in both models. Leasing sits in between when marketing prefers a monthly operating cost to a capital request. A common path in London: hire for one show, measure cost per lead, then decide.