There are none. Portugal belongs to the EU single market, so a shipment from our German logistics network moves like a domestic delivery: no carnet, no customs clearance, no import duty. The terminal travels in a padded flight case by freight forwarder. The road leg runs across France and Spain, which makes Portugal one of the longer transports in Western Europe, so we schedule the pick-up earlier than for a fair in Frankfurt or Milan. For events at FIL in Lisbon or Exponor in Matosinhos we confirm the delivery slot with the venue before the truck rolls, because build-up windows there are tight. Air freight into Lisbon or Porto is possible for short-notice bookings and is quoted separately. Recommended lead time is three to four weeks, which covers the corporate-identity configuration, the Portuguese opt-in wording and the CRM connection. The transport plan is confirmed with your quote.

Yes. The whole visitor flow runs in European Portuguese, in English, or as a bilingual setup where the visitor picks the language on the first screen. That covers the touchscreen texts, the opt-in wording, the confirmation screen and the automated email. At Web Summit and other international congresses in Lisbon the bilingual version is the usual choice, because a large part of the audience does not speak Portuguese and a single-language screen costs you contacts. The consent text is written in Portuguese, so your visitors can read what they agree to, and we adapt the wording to your legal team's requirements before the system ships. Because the interface runs on software we develop ourselves rather than on a licensed template, a language change is configuration work, not development. A second language costs nothing extra, and wording can still be pushed to the terminal while the event is running.

No. The system arrives pre-configured and starts in kiosk mode with your campaign already loaded: branding, AI modules, opt-in form and CRM target. Your stand team unpacks the flight case, positions the terminal and connects it to a standard 230 V socket. Setup takes under 15 minutes and needs no IT knowledge. During the event we support you by phone and through cloud access, and we can push changes to a running terminal without anyone flying to Lisbon. If you would rather have somebody on site, an on-site technician is bookable as an option and is quoted with the project. That is worth considering for large congress build-ups at Parque das Nações, where stand access, accreditation and delivery windows are more complicated than at a conference hotel in the Algarve.

Consent is collected on the touchscreen, with every purpose in its own checkbox: contact details, image rights and marketing consent stay separate and none is pre-ticked, so nothing is bundled. You define which fields are captured and how long the data is kept. Every record carries a cryptographically secured consent timestamp, which is exactly what you need if the CNPD, the Portuguese data protection authority, asks for evidence. The platform is EU-AI-Act-ready and passes CISO reviews at large corporates. On request we supply a data processing agreement under Article 28 GDPR plus technical documentation of the data flows for your legal team. AI image processing runs GDPR-compliantly, and for particularly sensitive deployments an edge/offline mode is bookable as an option. Deletion rules are set per campaign, so contacts are removed automatically once your retention period ends.

UpReach delivers to any address in Portugal. The most frequent ones are FIL in Parque das Nações, the Lisbon Congress Centre and the Altice Arena in the capital, plus Exponor in Matosinhos and the Alfândega do Porto congress centre in the north. Resort and conference hotels in the Algarve and on Madeira are equally straightforward: the requirement is a 230 V socket and a few square metres of floor. For any venue, we clarify goods access, lift dimensions, power and build-up windows in advance, so nothing is discovered on the morning of the event. Outdoor formats such as terrace or poolside activations are covered by the outdoor system, which is specified for direct sun. If your event sits outside the main cities, only the transport plan changes, not the setup.

The rental package covers the hardware with flight-case transport, the complete software platform, the AI modules agreed for your campaign, cloud CMS access, the branding configuration and remote support while the event runs. The corporate-identity setup happens in Germany before delivery, so the terminal arrives carrying your design instead of being edited on the stand. GDPR forms, the lead export and the CRM connection to Salesforce, HubSpot or Marketo are part of it. Quoted separately by effort: a bespoke AI scenario such as a new industry-specific image world, physical wrapping of the housing, printing consumables in high volume and an on-site technician. AI modules are credit-based and booked modularly together with us, so you pay for the volume your event actually produces. The quote lists every position, so procurement sees what is included before signing.

It depends on how often you run events. For one congress in Lisbon or a single activation, renting is the better route: no capital tied up, no storage in Portugal, no maintenance, and the system goes back afterwards. From roughly four to five events a year, buying starts to pay off against repeated rentals. The purchase list is Compact from €4,990, Pro V1 from €6,990 and Mirror Pro from €9,990, all excl. VAT. A purchase includes the UpReach software ecosystem for twelve months; after that it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is the third option if you prefer predictable monthly costs. Many teams start with a rental at one fair, measure the leads and the pipeline value, and decide afterwards which model fits their calendar.