There are none. Finland is part of the EU single market, so no carnet, no customs clearance and no import duty apply. What does change compared with a road delivery is the sea leg: the terminal travels in a padded flight case either on the ro-ro ferry from the German Baltic coast to Helsinki, or by road through Sweden with the crossing from the Stockholm area to Turku. Both routes run on fixed sailing schedules, so the pick-up date is planned backwards from the departure rather than from the build-up day. For events at Messukeskus and the Tampere Exhibition and Sports Centre we register the delivery slot before departure, because goods access is timed. Recommended lead time is three to four weeks, and for winter dates we plan an extra buffer.

Yes, and both at once if you want. Finland is officially bilingual, so the visitor flow can run in Finnish, in Swedish, in English or as a multilingual setup where the visitor picks the language on the first screen. That covers the touchscreen texts, the consent wording, the confirmation screen, the print layout and the automated email, with ä and ö rendering correctly in every output. At Slush and other international formats in Helsinki, English plus Finnish is the usual pairing; in Turku and Ostrobothnia, Swedish is worth adding. The consent text is written in the language your visitors read, and we adapt the wording to your legal team before the system ships. Language changes are configuration on our own software rather than development, and additional languages cost nothing extra.

It is planned for, not improvised. The system travels in an insulated flight case, and the setup instructions include an acclimatisation step: after a cold transport the case stays closed inside the hall until the equipment has reached room temperature, which prevents condensation on the display and the electronics. That single step is the difference between a system that starts cleanly on build-up day and one that is switched on too early. Our winter transports to Helsinki and Tampere are scheduled with that waiting time already in the plan, so it does not eat into your build-up. Beyond the cold, the housing is steel rather than plastic, and the display is specified for the brightness range of an exhibition hall rather than an office.

No. The system arrives pre-configured and starts in kiosk mode with your campaign already loaded: branding, AI modules, data form and CRM target. Your stand team unpacks the flight case, positions the terminal and connects it to a 230 V socket. Setup takes under 15 minutes and needs no IT knowledge. During the event we support you by phone and through cloud access, and changes can be pushed to a running terminal without anyone flying to Helsinki. If you prefer an on-site build, a technician service is bookable as an option and quoted with the project. Because a technician has to travel by air or ferry, most teams keep the remote setup and book the option only for large multi-stand projects.

Consent is collected on the touchscreen with each purpose in its own checkbox: contact details, image rights and marketing consent stay separate and nothing is pre-ticked. You define which fields are captured and how long records are kept, and deletion runs automatically once the retention period ends. Every lead carries a cryptographically secured consent timestamp, which is the documentation the Finnish Data Protection Ombudsman expects to see in a review. The platform is EU-AI-Act-ready and passes CISO reviews at large corporates, which matters when you exhibit for a bank, a telecom operator or a public-sector client. On request we supply a data processing agreement under Article 28 GDPR and technical documentation of the data flows. An edge/offline mode is bookable as an option for particularly sensitive deployments.

Hardware in a flight case, the sea transport, the complete software platform, the AI modules agreed for the campaign, cloud CMS access, the branding configuration and remote support during the event are all in the package. The corporate-identity setup happens in Germany, so the terminal reaches Helsinki or Tampere carrying your design instead of being adjusted on the stand. GDPR forms, the lead export and the CRM connection to Salesforce, HubSpot or Marketo are standard. Quoted separately by effort: a bespoke AI scenario, physical wrapping of the housing, high-volume print consumables and an on-site technician, which rarely pays for the flight. AI modules are credit-based and booked modularly together with us, so the cost follows the volume the event actually produces. Every position is itemised in the quote.

It depends on how often you exhibit and where. For one appearance at Messukeskus or a single activation, renting is the cleaner route: no capital tied up, no storage, no maintenance, and the system leaves again after the event. From roughly four to five events a year, buying starts to pay off against repeated rentals, and it also removes the sea transport from every single booking, because the system then stays in the country. The purchase list is Compact from €4,990, Pro V1 from €6,990 and Mirror Pro from €9,990, all excl. VAT. A purchase includes the UpReach software ecosystem for twelve months, then it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is the third option for predictable monthly costs.