Yes, and that is usually the reason Belgian teams book with us. The visitor chooses the language on the first screen, and the whole flow follows: interface texts, consent wording, print layout and the automated confirmation email. Dutch, French, German and English can run in a single setup, so a Brussels event does not need two systems or a compromise language. Because the interface runs on our own software rather than a licensed third-party template, adding or editing a language is a configuration step and not development work. There is no surcharge for extra languages. The lead export records which language each visitor selected, which is a practical routing signal if your Flemish and Walloon sales teams work separately. Texts can still be changed while the event is running.

There are none. Belgium is part of the EU single market, so a delivery from our German logistics network moves like a domestic shipment — no carnet, no clearance, no import duty. The terminal travels in a secure flight case by freight forwarder, and Brussels, Antwerp, Ghent and Kortrijk are all well under a day by road. For fairs at Brussels Expo and Kortrijk Xpo we book the delivery slot in advance, because build-up access on the Heysel plateau is scheduled tightly. Venues in the European quarter often sit inside low-emission zones and have restricted unloading times, which our forwarder plans around. Recommended lead time is three to four weeks, covering the multilingual configuration, the branding and the CRM setup. Short-notice requests are usually confirmed within 48 hours.

No. The terminals are plug-and-play: setup takes under 15 minutes and needs no IT knowledge. The system arrives pre-configured, so your team unpacks the flight case, positions the terminal and connects the power. The kiosk software starts automatically with your campaign loaded — branding, languages, AI modules and data form included. Nothing is installed on site. During the event, support runs by phone and through cloud access, and we can push changes to a running terminal without anyone travelling to Brussels. An on-site technician is bookable as an option, which is worth considering for large formats at Brussels Expo where stand contractors, delivery windows and access passes make the logistics more complex than at a hotel or congress venue. If your event runs in a secured building in the European quarter, we send the technical documentation your host needs for the access request in advance.

Yes, with one distinction worth knowing. Events hosted by EU institutions and bodies fall under Regulation 2018/1725 rather than the GDPR, and their data protection officers review visitor-facing technology closely. The requirements they ask about are the ones the system provides as standard: separated consent purposes as individual checkboxes, none pre-ticked, configurable retention periods, a documented data flow and a secured consent timestamp on every record. For associations and federations, the same setup supports membership mailing lists without bundling consent for different purposes. On request we provide a data processing agreement and technical documentation for the review. For particularly sensitive briefings an edge/offline mode is bookable as an option. Your legal team can approve the exact wording before the terminal is dispatched.

UpReach delivers to venues across Belgium. The main fair and congress addresses are Brussels Expo, Square Brussels Convention Centre and the hotel and conference venues of the European quarter. We deliver equally to Kortrijk Xpo, Flanders Expo in Ghent and Antwerp Expo, plus corporate sites in the Antwerp port and chemical cluster. For any venue, we clarify delivery access, power provision and build-up windows with the organiser in advance, so nothing is discovered on the day. The country is compact, so locations outside the main circuit are not an obstacle: logistics run to any Belgian address and the site requirement is modest everywhere — a 230 V socket and a few square metres of floor. Events split across Brussels and Flanders on consecutive days are planned as one booking, and the leads from both arrive in a single export tagged by venue.

The full-service rental package covers the hardware with flight-case transport, the complete software platform including the multilingual visitor flow, the AI modules agreed for your campaign, cloud CMS access, the base branding configuration and remote support during the event. The corporate-identity setup happens remotely before delivery, so the system arrives carrying your design rather than being adjusted on site. GDPR forms and lead export are part of the package, as is the CRM connection to Salesforce, HubSpot or Marketo. Quoted separately by effort: bespoke AI scenarios such as a new industry-specific image world, and physical wrapping of the housing in your brand design. AI modules are credit-based and booked modularly with us, so you pay for the volume your event actually produces.

It depends on how often you run events. For a single fair at Brussels Expo or a one-off association evening, renting is the sensible route: no capital commitment, no storage, no maintenance. From roughly four to five events a year, purchase starts to pay back against repeated rentals — Compact from €4,990 net, Pro V1 from €6,990 net, all excl. VAT. Agencies in Brussels that serve several federations at once often cross that line in a single season. Purchase includes the UpReach software platform for twelve months; after that it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is a third option if predictable monthly cost fits your budget better. Many teams start with a rental pilot and decide afterwards.