For a company with a valid Czech VAT number, the intra-EU reverse charge normally applies. We issue the invoice net, without German VAT, and you account for Czech VAT in your own return. We check the DIC in the VIES system before invoicing, so please have it ready when you request the quote. Without a valid registration we have to charge German VAT, which you would then reclaim through the refund procedure, which is slower and ties up cash. All prices we publish are net and excl. VAT, as is standard in B2B. This describes the usual process and is not tax advice, so your finance department should confirm the treatment for your company. If you choose leasing, invoicing follows the leasing contract, and we set out those terms in the quote.

Yes. The system runs in kiosk mode and does not need local administrator rights, which is usually the first question from plant IT. If the site network blocks external devices, or the hall simply has no usable connection, the terminal keeps capturing, processing local effects and printing. Leads and images are buffered on the device and synchronise once a connection is available, so nothing is lost between the open day and the office. Cloud-based AI modules need connectivity while they run, so for halls without any network we plan the campaign accordingly or use a dedicated mobile connection. For particularly sensitive deployments an edge and offline mode is bookable as an option. We agree these details before delivery, not on the morning of the event.

Included is the hardware as your property, the base branding configuration, the consent form, the CRM connection and the UpReach software ecosystem for twelve months. That covers the capture engine, the cloud CMS, the white-label front ends, lead gating, fleet management and analytics. After twelve months the software continues on an annual contract, with conditions stated in your quote. AI modules are separate in every case: face swap, AI background removal, 2D-to-3D depth and GlamBot slow motion run on credits and are booked modularly. Print media and other consumables are ordered when you need them. A physical wrap in a new design and bespoke AI scenarios, for example a plant-specific image world, are quoted by effort. Spare parts and service remain available for the service life of the system.

Yes. Leasing is the third model and fits companies whose marketing budget is annual rather than capital. You pay a fixed monthly instalment instead of one capital sum, and the instalment is usually treated as a deductible operating expense rather than a balance-sheet asset. For an industrial marketing department that often makes internal approval easier than a capital request. Technically nothing differs from a purchase: same hardware, same configuration, same software terms, and AI modules remain credit-based and modular. We put the leasing option next to the purchase price in the same quote so the two can be compared against your event calendar. Because the tax treatment depends on the contract type and your accounting policy, your finance team should confirm the details before signing.

The Czech Republic is part of the EU single market, so there is no customs clearance, no carnet and no import duty. The system travels in a secure flight case by road freight from our German logistics network. Prague is only a few hours from the Saxon border, Brno and Ostrava are reachable within a day, and plant addresses outside the cities are served by the same network. Lead time on request; three to four weeks is a comfortable window, because it covers the branding build, the Czech consent wording and the CRM setup before shipping. On site you need a 230 V socket and a few square metres of floor. The Czech Republic uses the same voltage as Germany, so no electrical adaptation is required at the venue.

Does the software run in Czech, and can our legal team review the consent flow?

The hardware remains your property, and the software continues on an annual contract after the first twelve months. That contract covers the cloud platform, the front ends and the updates we push to your systems. The parts that wear in industrial use are printers, ring lights, touch panels and cabling, and we keep them available for the service life of the line because we specified that line ourselves. Remote diagnostics let us read the device state in Brno or Plzen without sending anyone, and most issues are resolved that way. For hardware faults we organise freight collection or a technician visit, depending on the deadline. Warranty terms are set out in your quote. AI credits are consumed only when a module actually runs, so a quiet quarter produces no usage cost.