For a business with a valid Portuguese VAT number, the intra-EU reverse charge normally applies. We issue the invoice net, without German VAT, and you account for Portuguese VAT in your own return. We check the number in the VIES system before invoicing, so please have the NIF ready when you request the quote. Without a valid registration we have to charge German VAT, which you would then reclaim through the refund procedure. That is slower and ties up cash, so it is worth clarifying early. All prices we publish are net and excl. VAT, in line with B2B practice. This is a description of the standard process rather than tax advice, so your accountant should confirm the treatment for your specific case. Leasing is invoiced differently, and we set out the terms in the quote.

From roughly four to six events a year, ownership starts to beat repeated rental. The comparison has four parts: the rental fee per event, the freight to and from the venue, the coordination time your team spends briefing a supplier, and the margin that supplier keeps. Against that you set one capital purchase, storage, insurance and the software annual contract after the first twelve months. Agencies usually cross the line faster than brand teams, because they can bill the same asset to several clients in one season. There is a second factor that does not appear in a spreadsheet: availability. Around Web Summit and the summer season the Portuguese rental fleet is booked out, and owning the unit removes that risk. If you run one activation a year, renting remains the sensible route.

Included is the hardware as your property, the base branding configuration, the opt-in form, the CRM connection and the UpReach software ecosystem for twelve months. That covers the capture engine, the cloud CMS, the white-label front ends, lead gating and the analytics view. After twelve months the software continues on an annual contract, and we set out the conditions in the quote. AI modules are separate in every model. Face swap, AI background removal, 2D-to-3D depth and GlamBot slow motion are credit-based and booked modularly, so you pay for the volume your events actually produce. Consumables such as print media are ordered as you need them. Physical wrapping of the housing in a new client design and bespoke AI scenarios are quoted by effort. Spare parts and service are available for the life of the system.

Yes. Leasing is available as a third model and works well for Portuguese agencies that do not want to tie up cash before a season. Instead of one capital payment you pay a fixed monthly instalment, which is usually treated as a deductible operating expense rather than an asset on the balance sheet. That keeps the cost in the same period as the revenue the system produces. The hardware specification, the branding configuration and the software terms are identical to a purchase, so nothing changes technically. AI modules remain credit-based and modular in the leasing model as well. We prepare the leasing option alongside the purchase price in the same quote, so the two are directly comparable. Your accountant should confirm the tax treatment, because it depends on the contract type and your own situation.

Portugal is part of the EU single market, so there are no customs formalities, no carnet and no import duty. The system travels in a secure flight case by freight forwarder from our German logistics network to Lisbon, Porto, Faro or any other address. The Iberian leg by road takes longer than a delivery to Paris, so we plan the booking around your event date rather than the other way around. Lead time on request; three to four weeks is a comfortable window, because it covers the branding build, the Portuguese opt-in wording and the CRM setup before the system ships. On site you need a 230 V socket and a few square metres of floor. Portugal uses the same plug standard as Germany, so no adapters or electrical modifications are required.

Can the interface run in Portuguese and be rebranded per client?

The hardware stays yours, and the software continues on an annual contract after the first twelve months. That contract covers the cloud platform, the front ends and the updates we push to your fleet. Spare parts are available from stock for the components that wear: printers, ring lights, touch panels and cabling. Because we designed the system line ourselves, parts stay available for the service life rather than disappearing with a supplier's model change. Remote diagnostics let us read the state of a unit in Lisbon without sending a technician, and most software issues are solved that way. For hardware repairs we work with freight collection or with a technician visit, depending on the fault. Warranty terms are set out in your quote. AI modules continue on credits, so an idle season produces no AI usage cost.