There are none. Luxembourg is part of the EU single market, so a delivery from our German logistics network moves like a domestic shipment — no carnet, no clearance, no import duty. The terminal travels in a secure flight case by freight forwarder, and Luxembourg City sits around an hour from the German border, which makes this one of the shortest routes we run. Every address in the country is within an hour of the capital, so multi-venue bookings on consecutive days are practical. For events at Luxexpo The Box and the European Convention Center we confirm the delivery slot in advance, because access on the Kirchberg plateau is controlled. Recommended lead time is three to four weeks, mostly to allow for compliance approval of the consent wording.

French, German, English and Luxembourgish, in a single setup where the visitor chooses on the first screen. The selection covers the whole flow: interface texts, consent wording, print layout and the automated confirmation email. For an audience that mixes local staff, cross-border commuters and international fund clients, that removes the awkward decision of which language to exclude. Because the interface runs on our own software rather than a licensed third-party template, adding or editing a language is a configuration step and not development work, and there is no surcharge. The lead export records which language each visitor selected. Wording can still be changed while the event is running, which helps when the same terminal serves a client evening and an internal session on consecutive days.

That is what the setup is designed for. Consent purposes are separated into individual checkboxes — contact details, image rights and marketing consent — none of them pre-ticked, so nothing is bundled. Retention is configurable per campaign, so the data can be deleted on the schedule your policy defines. Every lead carries a cryptographically secured consent timestamp as evidence. On request we provide a data processing agreement under Article 28 GDPR and technical documentation of the data flows, which is normally what the CNPD-facing internal review asks for. The system is EU-AI-Act-ready and passes CISO reviews at large corporates. For particularly sensitive deployments an edge/offline mode is bookable as an option. Your compliance team can review and approve the exact wording before dispatch.

No. The terminals are plug-and-play: setup takes under 15 minutes and needs no IT knowledge. The system arrives pre-configured, so your team unpacks the flight case, positions the terminal and connects the power. The kiosk software starts automatically with your campaign loaded — branding, languages, AI modules and data form included. Nothing is installed on site, which also matters when a bank's IT policy does not allow third-party software on its network; the terminal runs standalone and does not touch your infrastructure. During the event, support runs by phone and through cloud access. An on-site technician is bookable as an option and is worth considering for larger formats at Luxexpo The Box, where build-up windows are scheduled. Because the driving distance is short, a replacement part or a second system can reach a Luxembourg venue the same day if something is damaged in transit.

UpReach delivers to venues across the Grand Duchy. The main addresses on the Kirchberg plateau are Luxexpo The Box, the European Convention Center Luxembourg and the bank and fund offices around them. We deliver equally to the Chamber of Commerce building, Rockhal in Esch-Belval and hotel venues in Luxembourg City used for client evenings and roadshows. Because the country is small, sites in Esch-sur-Alzette, Differdange or the south are reached on the same day without extra logistics. For any venue, we clarify delivery access, power provision and build-up windows in advance. The site requirement is modest everywhere — a 230 V socket and a few square metres of floor are enough for a terminal including printer. Events in the cross-border region around Trier, Arlon or Metz are served from the same route, so a campaign that runs on both sides of the border stays one booking.

The full-service rental package covers the hardware with flight-case transport, the complete software platform including the multilingual visitor flow, the AI modules agreed for your campaign, cloud CMS access, the base branding configuration and remote support during the event. The corporate-identity setup happens remotely before delivery, so the system arrives carrying your design rather than being adjusted on site. GDPR forms, the consent documentation and lead export are part of the package, as is the CRM connection to Salesforce, HubSpot or Marketo. Quoted separately by effort: bespoke AI scenarios such as a new industry-specific image world, and physical wrapping of the housing in your brand design. AI modules are credit-based and booked modularly with us, so you pay for the volume your event actually produces.

It depends on how often you run events. For a single fund conference or one client evening, renting is the sensible route: no capital commitment, no storage, no maintenance. From roughly four to five events a year, purchase starts to pay back against repeated rentals — Compact from €4,990 net, Pro V1 from €6,990 net, all excl. VAT. Financial institutions with a recurring roadshow calendar and internal formats often reach that level quickly. Purchase includes the UpReach software platform for twelve months; after that it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is a third option if you prefer a predictable monthly cost. A common path is a rental pilot at one event, then a decision.