By freight forwarder from our German logistics network, in a secure flight case, to the Belgian address you name. Belgium is part of the EU single market, so the shipment moves like a domestic one: no customs clearance, no duty, no import VAT at the border. Brussels, Antwerp, Ghent and Liège are all within a day's road haul from Berlin, which keeps freight cost low compared with island or long-distance markets. Lead time is confirmed on request; three to four weeks is a comfortable window because we configure your corporate identity, the consent wording in each language and the CRM connection before dispatch. If the first delivery goes to Brussels Expo or Kortrijk Xpo, tell us early so the build-up slot is coordinated with your stand builder. On site the system needs a 230 V socket.

Yes, and in a four-language market that is often the deciding factor. Each language exists as a stored profile covering the touchscreen interface, the consent wording, the confirmation screen and the automated email your visitor receives. You select the profile per event, or run a bilingual flow in which the visitor chooses at the start — the usual setting for Brussels, where audiences are mixed. The legal wording differs per language and per client, so we configure the text your legal team supplies rather than a generic translation. Because the interface runs on our own software rather than a licensed template, adding a language is a configuration step, not development work, and there is no charge for a second or third language. On a system you own the profiles stay loaded, so the next event needs a selection rather than a rebuild.

From roughly four to six event days a year in most Belgian setups. A rental quote for a multi-day fair covers more than the day rate: transport to the hall, the branding setup, the language configuration and the AI modules are re-quoted for every booking, so a single appearance at Brussels Expo regularly lands in the four-figure range net. Set that against EUR 4,990 net for a Compact or EUR 6,990 net for a Pro V1 and the crossover sits inside the first year for teams with a regular calendar. Agencies reach it faster because they re-bill the system at their own day rate. On the ownership side, two costs belong in the sums: storage and internal transport between events, and the software annual contract after the first twelve months.

Yes. Purchase, rental and leasing are the three routes, and leasing suits budgets that carry a fixed monthly line more comfortably than a one-off investment. The terminal you lease is the terminal you would have bought: same specification, same configuration, same delivery — only the payment is spread across an agreed term. Instalments are usually recorded as operating expenses rather than an asset purchase, so the accounting picture changes while the system does not; your accountant confirms the treatment for your entity and reporting standard. Rates are quoted case by case, since hardware class, term and the AI modules you book all feed into them. The software terms are unchanged either way: twelve months of the UpReach software ecosystem are included, an annual contract follows, and AI modules remain credit-based and modular.

Two lines, kept deliberately separate. The UpReach software ecosystem — capture engine, cloud CMS, white-label frontends, consent and lead-gating layer, CRM connection and fleet dashboard — is included for twelve months with every purchase and then continues on an annual contract, with the conditions written into your quote before you buy. That contract keeps over-the-air updates coming, so the system does not freeze at the state it shipped in. AI modules are the second line and are always credit-based and modular: face swap, AI background removal, 2D-to-3D depth and GlamBot are booked per campaign, so the cost tracks the volume your events actually produce. The remaining costs are physical consumables — prints and media — bought as for any professional printer. There is no third hidden line.

How does GDPR work for institutional and association clients?

Every system ships with a manufacturer warranty; the term and scope are stated in your quote. The hardware is designed to our own specification and manufactured to CE and ISO 9001 standard, so wear parts are standardised and service happens at component level rather than by replacing a sealed unit. Support runs on two levels. Remotely, the fleet dashboard shows system status, error states and software version, so most issues are diagnosed and resolved without a site visit. Physically, spare parts such as printers, media, lights, cameras and touch panels ship from our Berlin operation, and Belgium is roughly a day's road haul away; transit is confirmed per case rather than promised in advance. For owners with several dates in one month we recommend keeping one spare printer and a media set in your own store.