For a company with a valid Finnish VAT number, the intra-EU reverse charge normally applies. We issue the invoice net, without German VAT, and you report Finnish VAT in your own return. We verify the number in the VIES system before invoicing, so please have it ready when you request the quote. Without a valid registration we have to charge German VAT, which you would then reclaim through the refund procedure, and that is slower and ties up cash. All published prices are net and excl. VAT, as is standard in B2B. This describes the usual process rather than tax advice, so your finance team should confirm the treatment for your company. If you choose leasing, invoicing follows the leasing contract, and we set out those terms in the quote.

It travels in a secure flight case, which is the part that matters most in a Finnish winter. The practical rule is condensation: after transport in sub-zero conditions, let the system stand in the venue and reach room temperature before powering it up, ideally for a few hours. We include that in the handover instructions, because it is the single most common cause of avoidable faults on a winter tour. Print media should also be stored dry and at room temperature, as cold paper affects print quality. The steel housing and industrial components tolerate the handling that a January roadshow involves better than consumer hardware in a plastic shell. If the system regularly travels in winter, we recommend the transport configuration during the specification call.

Included is the hardware as your property, the base branding configuration, the consent form, the CRM connection and the UpReach software ecosystem for twelve months. That covers the capture engine, the cloud CMS, the white-label front ends, lead gating, fleet management and analytics. After twelve months the software continues on an annual contract, with the conditions stated in your quote. AI modules are separate in every model: face swap, AI background removal, 2D-to-3D depth and GlamBot slow motion run on credits and are booked modularly, so a quiet quarter costs nothing in AI usage. Print media and other consumables are ordered as needed. A new physical wrap and bespoke AI scenarios, for example a game-specific image world, are quoted by effort.

Yes. Leasing is the third model and suits Finnish companies whose marketing budget is annual rather than capital. You pay a fixed monthly instalment, which is usually treated as a deductible operating expense rather than a balance-sheet asset, so the cost sits in the same period as the events it supports. Technically nothing changes: the same hardware, the same branding configuration, the same software terms, and AI modules remain credit-based and modular. We present the leasing option next to the purchase price in one quote, so both can be compared against your planned event volume. Because tax treatment depends on the contract type and your accounting policy, your finance team should confirm the details before signing. Leasing can also cover more than one system.

Finland is part of the EU single market, so there is no customs clearance, no carnet and no import duty. The system travels in a secure flight case from our German logistics network, either by ferry freight from the northern German ports or by road through Sweden with a ferry crossing to Turku or Helsinki. That sea leg is the reason we plan the delivery around your event date rather than the other way around. Lead time on request; three to four weeks is a comfortable window, because it covers the branding build, the Finnish consent wording and the CRM setup before shipping. On site you need a 230 V socket and a few square metres of floor. Finland uses the same voltage and plug standard as Germany.

Does the software run in Finnish, and can we manage the content ourselves?

The hardware stays yours, and the software continues on an annual contract after the first twelve months, covering the cloud platform, the front ends and the updates pushed to your system. Wear parts are printers, ring lights, touch panels and cabling, and we hold them for the service life of the line because we specified that line ourselves. Because Finland is served by sea freight, we consolidate spare-part shipments where possible and keep the critical items in your own kit, so a printer issue in Tampere does not wait for a crossing. Remote diagnostics solve most software and configuration problems without travel. For hardware faults we agree freight collection or a technician visit. Warranty terms are set out in your quote.