There are none. France is part of the EU single market, so a delivery from our German logistics network moves like a domestic shipment — no carnet, no customs clearance, no import duty. The terminal travels in a secure flight case by freight forwarder. Paris is roughly ten hours by road from Berlin, Lyon and Strasbourg are considerably closer, so overnight delivery is standard for most French venues. For fairs at Porte de Versailles and Paris Nord Villepinte we coordinate with the venue time-slot system in advance, because both sites restrict delivery windows during build-up. Recommended lead time is three to four weeks, which covers corporate-identity configuration and CRM setup. For short-notice requests we usually confirm availability within 48 hours, depending on the date and the fleet.

Yes. The full user journey is configured in the language you choose — French, English or a bilingual flow where the visitor selects at the start. That covers the touchscreen interface, the opt-in wording, the confirmation screen and the automated email your visitor receives afterwards. For international fairs in Paris and Cannes the bilingual setup is the common choice, because the audience is mixed and forcing one language costs you contacts. The GDPR consent text is configured in French so it is legally readable for your French visitors, and we adapt the wording to your legal team's requirements before delivery. Because the interface runs on our own software rather than a licensed third-party template, language and legal wording are a configuration step, not development work. There is no extra charge for a second language, and changes can still be pushed to the terminal while the event is running.

No. UpReach terminals are designed to be plug-and-play: setup takes under 15 minutes with no IT knowledge. The system ships pre-configured, so your stand or agency staff only unpack the flight case, position the terminal and connect the power. The kiosk software starts automatically with the campaign already loaded — branding, AI features and data form included. Nobody has to configure anything at the venue, and there is no software to install. During the event, remote support is available by phone and through cloud access, and we can push changes to the running terminal without anyone travelling to the site. If you prefer an on-site build, a technician service is bookable as an option. It is worth considering for large fairs at Villepinte or Porte de Versailles, where stand logistics and delivery windows are more complex than at a corporate venue.

The consent form runs on the touchscreen and separates purposes: contact details, image rights and marketing consent are individual checkboxes, none of them pre-ticked, so there is no bundling breach. You decide which fields are captured and how long they are retained. Every lead carries a cryptographically secured consent timestamp, which is what your legal team will ask for in an audit. The system is EU-AI-Act-ready and passes regular CISO reviews at large corporates, which matters if you are exhibiting for a pharma, finance or public-sector client. On request we provide a data processing agreement under Article 28 GDPR and technical documentation of the data flows. AI image processing runs GDPR-compliantly; for particularly sensitive deployments an edge/offline mode is bookable as an option.

UpReach delivers across France, with the strongest activity around the Paris fair sites — Paris Expo Porte de Versailles and Paris Nord Villepinte — plus corporate venues such as the Palais des Congrès and the Carrousel du Louvre. Outside Paris we supply Eurexpo Lyon for industrial fairs and the Palais des Festivals in Cannes for MIPIM, MIPCOM and Cannes Lions. For venues we have not served before, we clarify delivery access, power supply and build-up windows in advance, so nothing is discovered on the day. If your event sits outside these locations, that is not an obstacle: the logistics run to any address in France, and the setup requirements are the same everywhere — a 230 V socket and a few square metres of floor.

The full-service rental package covers the hardware with flight-case transport, the complete software platform, the AI modules agreed for your campaign, cloud CMS access, the base branding configuration and remote support during the event. The corporate-identity setup happens remotely before delivery, so the system arrives already carrying your design rather than being adjusted on the stand. GDPR forms and the lead export are part of the package, as is the CRM connection to Salesforce, HubSpot or Marketo. Quoted separately by effort: bespoke AI scenarios such as a new industry-specific image world, and physical wrapping of the housing in your brand design. AI modules are credit-based and booked modularly with us, so you pay for the volume your event actually produces rather than a flat licence fee you may not use.

It depends on how often you run events. For a single French fair or a one-off activation, renting is the sensible route — no capital commitment, no storage, no maintenance, and the system goes back afterwards. From roughly four to five events a year the purchase starts to pay off against repeated rentals: Compact from €4,990 net, Pro V1 from €6,990 net, all excl. VAT. Purchase includes the UpReach software ecosystem for twelve months; after that it continues on an annual contract. AI modules stay credit-based and modular in both models. Leasing is a third option if you want predictable monthly costs that are tax-deductible. A common path is to start with a rental pilot at one fair and decide afterwards.