By freight forwarder from our German logistics network, in a secure flight case, to the address you name — headquarters, warehouse or venue. Luxembourg is part of the EU single market, so the shipment moves like a domestic delivery: no customs clearance, no duty, no import VAT at the border. The road distance from Berlin is comfortably within a day's haul, and deliveries route through the same corridors as any freight to the Grand Duchy. Lead time is confirmed on request; three to four weeks is a comfortable window, because your corporate identity, the consent wording in each language and the CRM connection are configured before dispatch. If the first delivery goes to Luxexpo The Box, tell us early so the build-up slot is coordinated. On site the system needs a 230 V socket and a few square metres.

Yes, in most cases here — and that is a lower threshold than we would give for Germany or France. The reason is transport: a rented system in Luxembourg almost always crosses a border to arrive, so freight is charged on every booking rather than absorbed into a short domestic trip. Six events with cross-border transport, branding setup and AI configuration re-quoted each time regularly exceed the purchase price of a Compact at EUR 4,990 net inside a single year. The second cost that disappears is review time: regulated clients assess a new supplier platform each time, and an owned system with one documented setup is reviewed once. Below three events a year, renting remains the honest recommendation — there is no argument for owning hardware that sits in a store room.

Yes. Each language exists as a stored profile covering the touchscreen interface, the consent wording, the confirmation screen and the automated email. You select a profile per event or run a start screen where the visitor chooses — the usual setting for Kirchberg audiences and cross-border staff events, where a single-language interface simply loses participants. Legal wording differs per language and per client, so we configure the text your legal or compliance function supplies rather than a generic translation. Because the interface runs on our own software rather than a licensed template, adding a language is configuration work, not development, and additional languages carry no extra charge. On a system you own the profiles stay loaded permanently, so the next event is a selection rather than a rebuild — which is exactly what a rental supplier re-quotes each time.

Yes, and for entities that plan in fixed monthly lines it is often the cleaner route. What you lease is exactly what you would have bought — same specification, same configuration, same delivery — with the payment spread across an agreed term instead of settled at once. Instalments are usually recorded as operating expenses rather than an asset purchase, so the accounting treatment changes while the system does not; your fiduciaire confirms the position for your entity and reporting standard. Rates are quoted case by case, because hardware class, term and the AI modules you book all feed into them. The software terms are unaffected: twelve months of the UpReach software ecosystem come with the system, an annual contract continues afterwards, and AI modules remain credit-based and modular. Several Luxembourg buyers lease the first terminal and purchase the second outright.

Two separate lines. The UpReach software ecosystem — capture engine, cloud CMS, white-label frontends, consent and lead-gating layer, CRM connection and fleet dashboard — is included for twelve months with every purchase and continues on an annual contract afterwards, with the conditions stated in your quote before you buy. That contract keeps over-the-air updates coming, so an owned system does not freeze at its delivery state. AI modules are the second line and are always credit-based and modular: face swap, AI background removal, 2D-to-3D depth and GlamBot are booked per campaign, so the cost follows the volume your events produce. For regulated clients that structure has a side benefit — AI modules can be switched off entirely for a given event without affecting capture, consent or lead export.

How does data protection work for regulated clients?

Every system ships with a manufacturer warranty; the term and scope are stated in your quote. Because the hardware is designed to our own specification and manufactured to CE and ISO 9001 standard, wear parts are standardised, which is what makes component-level service possible rather than replacing a sealed device. Support runs on two levels. Remotely, the fleet dashboard shows system status, error states and software version, so most issues are diagnosed and resolved without a site visit — relevant when your event runs in a building with restricted access. Physically, spare parts such as printers, media, lights, cameras and touch panels ship by road from our Berlin operation; transit is confirmed per case rather than promised in advance. For owners with a dense internal calendar we recommend keeping one spare printer and a media set on site.