By freight forwarder from our German logistics network, in a secure flight case, to the Dutch address you name — office, warehouse or venue. The Netherlands is inside the EU single market, so the shipment moves like a domestic one: no customs clearance, no duty, no import VAT at the border. Distances are short, with Amsterdam, Utrecht and Rotterdam all within a day's road haul from Berlin. Lead time is confirmed on request, and three to four weeks is a comfortable window because we configure your corporate identity, consent wording and CRM connection before dispatch. If the first delivery goes straight to RAI Amsterdam, Jaarbeurs Utrecht or Ahoy Rotterdam, tell us early: all three run time-slot systems during build-up and the slot is booked with your stand builder. On site the system needs a 230 V socket.

From roughly four to six event days a year, and Dutch calendars reach that faster than most. A rental quote for a multi-day fair is never only the day rate: transport to the hall, the branding setup and the AI configuration are re-quoted for every booking, so one appearance at RAI or Jaarbeurs regularly lands in the four-figure range net. Against EUR 4,990 net for a Compact or EUR 6,990 net for a Pro V1, the crossover sits inside the first year for teams with a regular schedule. The compression of the Dutch season matters too: because venues are close together, an owned system can work two events in one week, which a single rental booking cannot. On the ownership side, include storage, internal transport and the software annual contract after twelve months.

Yes, and operational lease is a familiar structure for Dutch marketing and facility budgets. What you lease is identical to what you would buy — same specification, same configuration, same delivery — with the cost spread across an agreed term at a fixed monthly rate. Because instalments are usually recorded as operating expenses rather than an asset purchase, the accounting picture changes while the hardware does not; your accountant or tax adviser confirms the treatment for your entity and reporting standard. Rates are quoted case by case, since hardware class, term and the AI modules you book all feed into them. The software terms stay the same either way: twelve months of the UpReach software ecosystem are included, an annual contract continues afterwards, and AI modules remain credit-based and modular.

Two separate lines. The UpReach software ecosystem — capture engine, cloud CMS, white-label frontends, consent and lead-gating layer, CRM connection and fleet dashboard — is included for twelve months with every purchase and continues on an annual contract afterwards, with the conditions stated in your quote before you buy. That contract keeps over-the-air updates coming, so an owned system does not freeze at its delivery state while the platform moves on. AI modules are the second line and are always credit-based and modular: face swap, AI background removal, 2D-to-3D depth and GlamBot are booked per campaign, so the cost follows the volume your events produce rather than a flat rate. The remaining costs are physical consumables, prints and media, bought as for any professional printer.

Yes, both. The full flow is configured in Dutch, English or a bilingual setup where the visitor selects at the start — that covers the touchscreen interface, the consent wording, the confirmation screen and the automated email. At international fairs such as those at RAI Amsterdam the bilingual variant is the usual choice, because a Dutch-only interface costs you contacts from foreign visitors. White-labelling goes further than a logo: the sender address, print layout, microsite and housing wrap can carry your agency brand or your client's, with no UpReach mark anywhere. Because the interface runs on our own software rather than a licensed template, language and legal wording are configuration work rather than development. A second language costs nothing extra, and changes can be pushed to a terminal you own while an event is running.

How does the AVG and GDPR position work when we own the system?

Every system ships with a manufacturer warranty; the term and scope are stated in your quote. Because the hardware is designed to our own specification and manufactured to CE and ISO 9001 standard, wear parts are standardised rather than improvised, which is what makes component-level service possible at all. Support runs on two levels. Remotely, the fleet dashboard shows system status, error states and software version, so most issues are diagnosed and resolved without a site visit. Physically, spare parts such as printers, media, lights, cameras and touch panels ship from our Berlin operation, and the Netherlands is roughly a day's road haul away; transit is confirmed per case rather than promised in advance. For owners running two fairs in one week we recommend keeping a spare printer and one media set in your own store.